1 - 7 Years
Destination- Quality Analyst (Only For Male)
1. Auditing Transactions ( Voice & Chat )
2. Process audits to check variations.
3. Associate coaching and feedback.
4. Action planning to improve Quality scores.
5. Design and implement new ways to improve performance / qualitative delivery.
6. Act as customer advocate and highlight process gaps.
7. Participate in calibration sessions.
8. Conducting Quality orientation session for new hires.
Desired Candidate Profile
1. Excellent written and verbal communication skills
2. Graduate/ Post graduate with minimum 1 years of transactional Quality experience.
3. Exposure to voice & non voice (Chat) transactional Quality.
4. Ability to get out of the box ideas and Process Improvement Initiatives.
5. Drive robust action planning and interventions to meet and exceed targets
|Salary||2 Lac 50 Thousand To 3 Lac 25 Thousand P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service / Operations|
|Work Experience||1 - 7 Years|
Exito HR Solution Pvt. Ltd.
|About Company||Thanks & Regards, HR Aarti Negi 9555916350 firstname.lastname@example.org Exito HR Solution Pvt. Ltd. www.exitohrs.com Building No.-34, Sewak Park, Dwarka More, Near Dwarka More Metro Station New Delhi-110059 contact -: 80-100-64000 -: 011-65515051 NOTE:- If exito shared any candidate's contact detail, c.v or walking in your company, will be treated as their candidate, in case the employer hired him/her in his branch, sister concerns/ clients/ associates/ Group companies etc., in during next one ye|